Reactive repairs
Lock and door defects, forced entry damage, windows and glazing, storm damage, joinery faults and general repairs. Attended to the priority set at instruction.
Glasgow and central Scotland · Instructed by works order
RM Property delivers reactive repairs, void turnarounds, refurbishment and compliance remedials for letting and estate agencies, housing providers and portfolio landlords. Defined response times, referenced jobs, one point of contact and one invoice.
Priority is set at the point of instruction. These are the timescales we work to as standard; where an agency operates its own SLA, we work to that instead.
Emergency attendance covers making the property safe and secure. Gas, heating and plumbing emergencies are referred to your own specialist contractor; we attend for the associated repair and reinstatement works. Quotations for planned and priced works are issued within 48 hours of survey, in a format that can be forwarded to the landlord for authorisation without amendment.
The service is structured around organisations instructing repeat works across multiple properties, rather than one-off domestic customers.
Property managers holding tenanted stock who need instructions closed out without chasing.
Reactive and planned repairs delivered to a defined specification and reporting standard.
Owners measuring performance on void days and net yield rather than headline repair cost.
Reactive and planned works across residential rental property, delivered by directly managed trades rather than subcontracted out.
Lock and door defects, forced entry damage, windows and glazing, storm damage, joinery faults and general repairs. Attended to the priority set at instruction.
Clearance, deep clean, repairs and redecoration to re-let standard, delivered as one instruction and priced as a single figure to shorten the void.
Full property upgrades and end-of-tenancy reinstatement, from single rooms to complete strip-out and refit, delivered to programme.
Supply and installation through established trade accounts, including removal of existing units, tiling, flooring and making good.
Full redecoration, plaster and filler repairs, and neutral finishes specified for the letting market.
Remedial actions arising from EICR, gas safety and periodic inspection reports, carried out by Gas Safe registered and qualified trades.
Cookers, washing machines and fridge freezers supplied, delivered, installed, connected and existing units removed and disposed of.
A tenanted one-bedroom flat where a historical leak had gone undetected for long enough to rot the joist ends at the wall bearing. The floor had visibly sunk before we were instructed.
The floor was lifted to expose the structure. Several joists had snapped at the point where they bear into the wall, with the timber ends rotted through by long-term water ingress from above. The surrounding brickwork and sub-floor were saturated.
Failed joists were cut back to sound timber and replaced, with new bearings formed and the sub-floor area dried and cleared. Services running through the void were reinstated, new flooring laid throughout, and skirtings and internal finishes made good.
The property was handed back level, dry, decorated and ready to re-let. Photographic records were issued to the instructing agent for the landlord's file and for the insurance position on the original leak.
A sample of completed works. Addresses are withheld; full references and photographic records are available to instructing agencies on request.
Void turnaround
Full clearance, repairs to kitchen units and internal doors, patch plastering and complete redecoration to re-let standard.
Compliance remedial
Remedial actions arising from an EICR, completed and certified, with the property released back for let the same week.
Refurbishment
Kitchen and bathroom replacement, new flooring throughout, full redecoration and associated joinery and plumbing works.
RM Property & Lets Ltd, registered in Scotland.
£1,000,000 limit of indemnity with AXA Insurance UK plc. Evidence of cover supplied on request.
Gas works by Gas Safe registered engineers. Electrical works by SELECT registered electricians.
Works delivered by our own team, not subcontracted on.
Contractors stay on an approved list because the administration is predictable. These are the controls applied to every instruction, from a single repair to a programme of works.
Each job carries a unique reference alongside your own works order number, so it can be traced at any point without a phone call.
One named contact for instructions, updates and escalation. No routing through a call centre or a shared inbox.
Access arranged directly with the tenant. You are notified when the appointment is set and again on completion.
Before and after photographs supplied with every completion, suitable for landlord reporting, insurance or deposit adjudication.
Gas Safe registered engineers for gas and heating works, and certified electricians for electrical works and remedials. Risk assessments available on request.
Public liability cover in place, with certification and company documentation supplied for your approved contractor records.
Four steps, usually completed within a week. Most agencies start with a small number of instructions before opening it up across the portfolio.
We issue company details, insurance certification and trade registrations for your compliance records.
Response priorities, commission arrangement, rates and 30-day payment terms confirmed in writing.
Works orders issued as normal and delivered against the agreed timescales, with reporting from day one.
Once performance is proven, coverage is extended across your managed portfolio.
Greater Glasgow and the surrounding council areas. Where a property falls outside this, we confirm either way on receipt rather than leaving the instruction open.
Send an instruction, or ask for company and insurance documentation to add us to your approved contractor list. Either way you will have a response the same working day.
Agencies with an existing works order can email it directly. It will be logged against your reference and acknowledged the same working day.